Our Terms & Conditions


We act as an agent between you and the taxi company for the provision of the journey you request. You will receive full details of the taxi company responsible for your journey when the booking is confirmed and from that point on, your primary contact is with the taxi company.


    In these Terms and Conditions the following expressions shall have the following meanings save where the context otherwise requires:

    1. Agreed Pick-up Point: the appointed place for You to be picked up by the Supplier set out in the Particulars
    2. Agreed Time: the appointed date and time for You to be picked up by the Supplier as set in the Particulars
    3. Booking: the booking of a Taxi effected via this Website for undertaking Trips.
    4. Supplier: the Private Hire Operator from whom You receive the Service
    5. Suppliers T&C: the terms and conditions of the Supplier which in addition to these Terms govern the Booking and Trip
    6. Particulars: the details which You must provide upon making a Booking and Your Personal Data
    7. Fare: the fee paid by You for the Quote you accept
    8. Trip: the journey You wish to make from the collection point to the destination
    9. Licensing Authority: the licensing authority responsible for the licensing the operation of the private hire companies
    10. Passenger: any passenger carried in a Taxi
    11. Quote: the price quoted to You for the Trip via this Website
    12. Taxi: any private hire vehicle utilised for Trips

    1. What these terms cover. These are the terms and conditions you agree to if you book a Taxi, or other transportation via this website. By booking transport through this website you agree to the below terms as the exclusive basis upon which any Booking is made.
    2. Please read these terms carefully before Booking.

    1. Who we are. We are WHATTAXI LTD a company registered in England and Wales. Our company registration number is 11914284 and our registered office is at 19 Palmers Court, Southwell, Nottinghamshire. NG25 0JG.
    2. How to contact us. You can contact us by telephoning our customer service team at 01623 287 948 or by writing to us at office@what.taxi or WhatTaxi, Ash House, Ransomwood, Mansfield. NG21 0HJ.
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

    1. We shall act as an agent only on the Supplier’s behalf in the formation of a contract between You and the Supplier.  We will not be a party to a contract for the provision of transportation services.
    2. It is your responsibility to provide accurate Particulars and You are responsible for any incorrect details.
    3. By using this Website and making a Booking you confirm that you are 18 years of age or older.
    4. We do not guarantee that a Booking can be made and We reserve the right to refuse any request for a Trip.

    1. When you enter the particulars of a Trip We will try to provide you via the Service with Quotes from suppliers. The Quotes are offers available only at the time of making the Booking.
    2. You are solely responsible for providing correct Particulars of the Trip. We will not be liable for any mistakes you make in providing those Particulars.
    3. A Booking may also be subject to the Supplier's own terms and conditions.

    1. If you wish to make a change to the Booking please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Trip, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 9 - Your rights to end the contract).

    1. If We or the Supplier deem it necessary we reserve the right to novate the contract for the provision of transportation services between You and the Supplier to another party to ensure the completion of the Booking.
    2. From time to time it may be necessary to change the type of vehicle You have booked.  We and the Supplier reserve the right to do so although We will try to ensure You are offered alternatives that are similar and meet the requirements of Your Journey.

    1. You agree to pay the Fare at the time You make Your Booking. We will collect all monies due for the Trip from You at the time of Booking and as the Supplier’s agent. We accept payment via WorldPay. 

    1. You can cancel at any time up to 48 hours before your Booking is due to be provided by the Supplier.
    2. All cancellations made up to 48 hours before your Booking is due to be provided will incur a charge of 5% of the total fee for your Booking (You will be refunded 95% of the total Fare).
    3. Any cancellation after that time will incur a 100% charge and you will receive no refund. 

    1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
    2. (a)  Phone or email. Call customer services on 01623 287 948 or email us at office@what.taxi. Please provide your name, home address, details of the order and, where available, your booking reference, phone number and email address.
    3. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us You have changed your mind.
    4. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

      Summary of your key legal rights

      The Consumer Rights Act 2015 says:
      a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
      b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
      c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

      See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).


    1. We are responsible to you for foreseeable loss and damage caused by us. If We fail to comply with these terms, We are responsible for loss or damage You suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and You knew it might happen, for example, if You discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation. 
    3. We are not liable for business losses.  If you use our service for any commercial, business or re-sale purpose we will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    1. How We may use your personal information. We will only use your personal information as set out in our GDPR Policy.

    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.
    2. Nobody else has any rights under this contract. This contract is between You and us. No other person shall have any rights to enforce any of its terms. 
    3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the service, we can still require you to make the payment at a later date.
    5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the service in the English courts.